When you purchase a Roots To Table cutting board, charcuterie board, crib board, or serving tray, you're investing in top-tier craftsmanship and genuine customer care. Our Lifetime Craftsmanship Warranty backs that commitment — with action, not just words.
What's covered
We build our products to last, and we want you to feel 100% confident in your purchase. Our lifetime warranty covers materials and craftsmanship for the original purchaser — or the person who registered the warranty if it was a gift.
- Cracking, splitting, or structural failure from faulty materials or workmanship
- Defects that develop during normal household use
- Repair or replacement at no cost to you, when a covered defect appears
"Lifetime" refers to the expected usable life of the product under normal household use, by the original purchaser.
What's not covered
Wood is natural and unique — each piece deserves care and respect. Our warranty doesn't cover the following:
Improper care & maintenance
- Dishwasher use or soaking in water
- Storing in extremely dry, humid, or high-heat environments
- Neglecting regular oiling or conditioning
- Using harsh chemicals or abrasive cleaners
Extreme conditions
- Exposure to temperatures below 0°C (32°F)
- Exposure to temperatures above 40°C (104°F)
Normal wear & tear
- Knife marks, scratches, dents, or minor wood movement
- Natural color changes or shifts in grain
Misuse or abuse
- Using the board as a hot pad, hammer, or near open flames
- Leaving the board outdoors or in direct sunlight
- Neglect or intentional damage
Unauthorized alterations
- Sanding, reshaping, refinishing, or modifying by anyone other than Roots To Table
Acts of God
- Fire, flooding, or natural disasters
If your piece was a gift
Most of our products are given as gifts. That's why we offer optional warranty registration for the recipient — so coverage stays with the person who actually owns the board.
Registered
Contact us using the email or phone number used at registration. We'll verify ownership and process your claim quickly.
Not registered
No problem — we'll just ask for your receipt or order number from the original purchase as proof of coverage.
How to file a claim
We've made the process simple and fair. Most claims are resolved within a week.
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1
Document the issue
Take clear photos or a short video of the defect — well-lit, close-up, and from multiple angles.
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2
Locate proof of purchase
Use the email tied to your warranty registration. If unregistered, dig out your receipt or order number.
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3
Email care@rootstotable.com
Send your photos, proof of purchase, and a quick description of what happened.
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4
We respond within 3 business days
If your claim is valid, we'll arrange a repair, replacement, or other appropriate resolution.
Caring for your piece
A well-cared-for board can last for decades. Here's how to help it live its best life.
Hand-wash only
Warm water, mild soap. Towel dry immediately — don't air dry.
No dishwashers, no soaking
Heat and standing water will warp the wood and break the joinery.
Oil or wax monthly
Food-safe mineral oil or board butter keeps the grain tight and bright.
Store smart
Keep dry, away from heat sources, and never put it away while damp.
Our promise
At Roots To Table, we craft heirloom-quality pieces meant to last — and meant to be used. This warranty isn't fine print. It's our handshake. If you ever have a question, we're a single email away.
care@rootstotable.com